Book an appointment for telephone service

You can book a short appointment with Kela’s telephone service online. You can also call the telephone service without a scheduled appointment.

Call our customer service number without an appointment

Book a phone appointment online

Can I book an appointment with a customer service point?

You can visit many of Kela’s customer service points without booking an appointment. However, some customer service points are open by appointment only. Call our customer service number to request an appointment at a customer service point.

Look up the opening hours of customer service points

Contact Kela by phone

How to book a phone appointment online

You do not need an appointment in order to handle Kela matters on the phone

At the moment, there are very few appointments available for our telephone service. Call our customer service and we will help you immediately.

Log in to the appointment booking system.
Select "Short discussion time on Kela matters 15 min" and then select 1–3 specifiers that relate to your life situation.
Select a convenient time.
Check your contact information and confirm the appointment.
Log out when you are finished.

We add new appointment slots daily. If there are no available appointment slots in the system, you can call our customer service number without an appointment.

You can also check, change or cancel your appointment.

Book an appointment online

A customer service specialist from Kela will call you at the agreed time from one of two numbers: 020 692 219 or 020 634 1611. Please have all documents that relate to your matter at hand. These may include, for example, a pay slip or a medical certificate.

Kela’s partner organisations, such as wellbeing services counties, municipal employment services and healthcare providers, can also book a phone appointment for you on Kela’s website.

Frequently asked questions about booking an appointment

Can I book an appointment for someone else?

If you wish to make an appointment for another person, that person must authorise you to interact with Kela on his or her behalf. The mandate must be issued through the Suomi.fi service. The relevant mandate is called Manage social security benefits (Sosiaaliturvan etuusasioiden hoitaminen).

Guardians can make an appointment for their underaged child without going through the authorisation process.

Private guardians and trustees can also book an appointment on behalf of the assignor once the power of attorney has been confirmed by the Digital and Population Data Services Agency (DVV). If you access Kela’s appointment booking system on behalf of another person, you will also be able to see their appointment history.

If you want to book an appointment on behalf of another person, log in to the appointment booking system with your own credentials first. Then select Act on behalf of another person on the front page. Select the person you are authorised to represent.

What language options are available? Can I get interpreter assistance?

You can book an appointment online in Finnish, Swedish or English. If you cannot speak any of these languages, please do not book your appointment online. Call or visit Kela and request an interpreter. Kela’s customer service staff can book an interpreter for you.

If you need a sign language interpreter, please contact the Centre for Interpreting Services for the Disabled. Read more about the interpreting services for the disabled.

How can I cancel a scheduled appointment?

You can cancel the appointment online. Log in to the appointment booking system and select View reservations on the front page. Select Cancel reservation for the appointment you wish to cancel. After this, select the reason for the cancellation and confirm the cancellation.