Maintenance breaks and technical problems in the OmaKela e-service
The OmaKela e-service is unavailable for scheduled weekly maintenance each Sunday between 02:30 and 04:00. Maintenance breaks may also occur between 06:00 and 08:00 on Thursdays. During the maintenance break, the e-service will be unavailable.
Major updates to the OmaKela e-service take place quarterly, during which the e-service is unavailable for about a day. New features and functionalities may be introduced in such updates. Upcoming maintenance breaks and their durations are notified in advance at kela.fi.
Browser settings
The OmaKela e-service works best in the most recent versions of popular browsers. While you can use an earlier version, the service may not function correctly at all times. The service may also look different or its usability may be degraded. Internet Explorer is not supported.
If you encounter problems, please check the following settings:
- JavaScript is enabled
- SSL encryption is supported by your browser
- cookies are enabled in your browser.
Technical customer support
If you cannot solve a problem, please contact our technical support team by email at tekninentuki@kela.fi. Please note that the technical support team does not provide assistance with the use of the service or with any questions relating to public procurement or specific benefits.
If you need help using the OmaKela e-service, for example filling out online applications or sending supporting documents, please contact Kela's telephone service.
A set of instructions are also available in the OmaKela e-service.