Visit Kela – offices and service points

You are welcome to visit any of Kela’s own customer service points and any municipal service points.

Some customer service points you can only visit by appointment.

• Call our nationwide customer service number to request an appointment at a customer service point. You can also handle your Kela-related matters easily on the phone.
• It is not possible to call Kela’s individual customer service points.
• You also cannot book an appointment online to visit a customer service point.

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

Search for customer service points

You can handle your Kela-related matters at Kela’s own customer service points or at municipal service points. With the help of the search function, you can find information on the opening hours and addresses of the offices and service points.

Remote service

You can also contact Kela’s employees over a remote connection at most municipal service points and at the facilities of Kela’s partners.

• See the Suomi.fi map service for details on remote service points.
• Read more about the remote service

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