Do you need an interpreter?

Kela provides customer service in three languages: Finnish, Swedish and English. If none of these language options work for you, you may be able to get an interpreter. However, please note that you can only get an interpreter if Kela’s customer service staff agrees that an interpreter is necessary in your case.

You can get an interpreter for example if you are applying for benefits, or if you do not understand a letter or decision you have received from Kela.

An interpreter does not cost you anything. 

You can also ask a friend or family member to interpret for you. Note, however, that they must be at least 18 years of age.

You can also hire a professional interpreter, but in that case you will have to pay the interpreter yourself.

Getting an interpreter

Most Kela offices offer instant interpreter service. You do not need an appointment to use it. When you arrive at the Kela office, a customer service employee will contact the interpreter by phone.

If you need more than instant interpreter service, the customer service employee can set up a longer appointment for you.

Call Kela’s customer service number if you want to make an appointment yourself. If you do not speak any Finnish, Swedish or English, ask someone to call for you. 

You can also visit a Kela office and ask for an appointment. We will set it up and tell you more about the practical arrangements. The interpreter can join the conversation by phone or over a remote connection to the Kela office.  

The interpreter will usually be a professional interpreter, not a Kela employee. However, in some cases, a Kela employee could interpret for you. The interpreter may never discuss your matters with anyone else.

Looking for more information?

If you need interpreter assistance because of a disability, have a look at the interpreter service for persons with disabilities

Information in Finnish for Kela’s partner organisations: how to book a phone appointment for a customer

Call Kela

Customer service numbers for English speakers
Customer service numbers for Finnish speakers
Customer service numbers for Swedish speakers