Kela´s customer service Joensuu
Kela’s customer service point provides service and assistance in matters related to the benefits available from Kela. You can also use the OmaKela e-service to apply for benefits, report changes and send supporting documents. The e-service can be found at www.kela.fi/omakela (in Finnish) or www.fpa.fi/mittfpa (in Swedish). It is also possible to book a telephone appointment. Read more about this at www.kela.fi/appointments.
Visiting address
Koulukatu 24, 80100 Joensuu
Service location on map (suomi.fi)Opening hours
- Monday 12 — 16
- Tuesday 12 — 16
- Wednesday 12 — 16
- Thursday 12 — 16
- Friday 12 — 16
- Wednesday 12 — 13
- Thursday 12 — 13
Other contact information
Kela's customer service numbersAccessibility information
- The accessible parking space is located outdoors under 10 m from the entrance. The width of the parking space is less than 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
- The entrance has thresholds over 2 cm high.
- The customer service point is on the same floor as the entrance.
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The customer service point has a portable induction loop.
Responsible for the service
Kela
Updated
9/4/2025
Advice for visitors
When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.
If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment.
You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.