Business units
Kela's organisation is divided into five business units:
- Local Customer Service
- Nationwide Customer Service
- IT Services
- Information Services
- Shared Services
and two operational units:
- Management Support Unit
- Communications Unit
The results unit of the customer's local services is responsible for customer service in all service channels as well as customer advice and guidance.
The business unit includes five regional customer service units.
- Southern customer service unit
- Eastern customer service unit
- Central customer service unit
- Western customer service unit and Kela Åland Islands
- Northern customer service unit
People living in Åland are served by Kela Åland
In addition, the business unit has one Customer Relations Development Unit
The Nationwide Customer Service business unit is involved in legislative planning and reform efforts in the area of benefit provision.
Tulosyksikköön kuuluu neljä valtakunnallista palvelukeskusta. The business unit includes four nationwide customer service units.
- Housing, Family and Unemployment Benefits Unit
- Health and Rehabilitation Benefits Unit
- Pensions and International Affairs Unit
- Basic Social Assistance Unit
In addition, the business unit has a Customer Relations Unit, a Medical Advisory Unit and a Benefits and Services Planning Unit.
ICT Services develops, maintains and delivers IT services for Kela and a number of other contractual partners.
Information Services is responsible for compiling, managing and utilising information resources and products and developing them further to address the needs of internal and external clients.
The Shared Services business unit is responsible for areas such as human resources, procurement, translation, financial services and work environment services. The Overpayment Recovery Centre, which handles matters related to debt collection, is part of this business unit.
The Management Support Unit assists Kela’s management. Its responsibilities include providing management services to promote the implementation of Kela’s strategy.
The Communications Unit is responsible for delivering communications to clients, media and staff.
The Internal Audit is an operational unit which reports directly to the Director General.