Accessibility statement for the appointment booking system
This is an accessibility statement for Kela’s online appointment booking system. It was created on 26 August 2021 and was last updated on 13 January 2025.
The system has been evaluated for accessibility at Kela. Segments of it have also been evaluated together with outside accessibility experts.
Other ways to contact us
If you are unable to use our website, you can call our customer service or visit one of our service points.
Accessibility
The online service is compliant with accessibility standards (WCAG 2.1 A and AA).
If you notice an issue with the accessibility of our service, tell us about it and we will do our best to fix it.
Give feedback on accessibility.
Accessibility feedback is received by our Technical Support team.
If you notice issues with the accessibility of this system, please let us know first. We will reply within two weeks.
If you are not satisfied with our reply or if you do not receive a reply within two weeks, you can file a report with the Finnish Transport and Communications Agency Traficom. The www.webaccessibility.fi website contains detailed instructions for filing a report and information on how the matter will be handled.
Contact information of the Regional State Administrative Agency
Finnish Transport and Communications Agency Traficom
PO Box 320, FI-00059 TRAFICOM
saavutettavuus@traficom.fi
Telephone exchange: +358 29 534 5000
https://www.webaccessibility.fi/