Tell us what we have done well and how we could improve our services further. We welcome your feedback and ideas about our services, the social benefits we provide, and the way we operate.
We also value feedback and suggestions for improvement from our partners and employer clients.
Please tell us if you wish to receive a reply to your feedback.
If you wish to report a problem or technical issue with our e-service, please email our technical support at tekninentuki@kela.fi.
If you would like to provide feedback on the accessibility of our online services, please use the feedback form in the accessibility statement.
Please don’t use the feedback form for your personal business with Kela
Please note that because your feedback is not linked to your case records at Kela, you cannot use the feedback form for personal business, such as reporting a change in your circumstances, a new bank account number or cancelling an appointment.
We also cannot reply to any questions you may have about your individual situation through the feedback system.
You can conduct your business with Kela
- online (in Finnish or Swedish)
- by phone
- by visiting a customer service point.
If you represent an employer or a partner organisation, you can conduct business with Kela
- via the e-service for employers (in Finnish or Swedish)
- via the chat or phone services for employers
- via the chat or phone services for partner organisations.
- If you have feedback about booking a taxi or a specific taxi service, please give it primarily directly to the service provider the taxi was booked with. The service providers report the feedback they have received to Kela monthly. See service providers in your area.
- If you wish that Kela more specifically investigates your case as regards a taxi service, send a message via OmaKela or call the customer service number.
- If you wish to give general feedback about a taxi service, you can give it using the feedback form. In that case, remember to state the region and the service provider you booked the taxi with.
If you have feedback about rehabilitation, please give it in the first place directly to the rehabilitation provider. You can also give feedback about your rehabilitation via OmaKela, by phone or by visiting a customer service point.
Join Kela's Customer Community
How would you improve Kela's services? Join our Customer Community and tell us what you think! Shape our services with us by taking part in various surveys and studies. Your opinion matters to us!
Join now