Open weekdays 9–15.
Choose a customer service number that corresponds to the topic of your question. It is not possible to call Kela’s individual customer service points. If you want to schedule an appointment at a customer service point, call the appropriate customer service number.
Our customer service phone lines are usually busiest around lunch time and immediately before and after starting a new month.
If your matter concerns housing benefits, housing allowance for pensioners, social assistance, financial aid for students or child maintenance allowance, call the other service numbers.
If you don't know which service number to call, choose a number that best corresponds your situation. If needed, we will forward you to the right number.
Each region have two service providers from which customers can book taxi rides reimbursed by Kela. You can choose from which one to book your taxi.
Our phone service is closed during weekends and holidays.
Calls to Kela’s phone service, including the wait times, are subject to charges.
Depending on your phone plan, the following rates apply:
If calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Health and pensions, +358 20 634 2650.
If you have a phone plan with limited talk, ask your operator if calls beginning with 020 are included.
Our telephone service uses a callback service, through which the customer can ask Kela to call the customer back. The callback service is available for almost all service numbers.
The request to call back is made for the phone number from which you call Kela. If you have blocked your number so that it does not show to the recipient, you cannot make a callback request.
If you make a callback request, Kela’s customer service specialist will call you back once. If we cannot reach you, you will get a text message from Kela, asking you to call Kela’s telephone service again.
Phone calls from Kela to individual customers typically come from one of two numbers: 020 692 219 or 020 634 1611. When Kela calls you back, the call is free of charge for you.
Kela records incoming and outgoing calls in the customer service.
Kela monitors customers’ satisfaction with our services through an SMS survey. The feedback survey is sent from 018 444 033, 018 444 034, or 018 444 569. Participating in the survey does not cost you anything. You can read more about our feedback surveys in the About Kela section.
Kela will actively inform its customers of any upcoming changes throughout the autumn.
Read moreHere are answers to some frequently asked questions about the war in Ukraine and the social security benefits available from Kela.
Read the answers