Phases

2020–2021

The development of customer experience was advanced especially with the aid of Kela's ASKO programme for the development of customer value and sustainable productivity. Under the programme, Kela analysed key factors affecting customer value and productivity in service provision. Through analyses and trials, Kela identified needs for development measures to achieve its strategic goals.

2021

The Eepos development programme was launched.

2021–2022

Kela began preparations to modernise its core systems and implemented information systems for the family leave reform as a technology pilot project. While the pilot phase was successful, it also revealed a need to significantly improve and speed up the development process. As a result, Kela started to investigate the possibilities of using off-the-shelf software in the reform.

2023

In 2023, Kela conducted a market survey to gather information on the potential for using off-the-shelf software. During the market survey, Kela conducted a significant number of market dialogues, striving to gain a wider understanding of reference organisations’ experiences of similar reforms both in Finland and abroad.

Implementation of a single benefit application model was initiated in accordance with the programme of the Orpo Government.

2024

Preparations started for the first procurements included in the development programme.